The sales tax rate shows up on the invoice but the box where the amount should be shown does not calculate and does not let me enter it in manually.
Welcome to the QuickbBooks Community, jamie.larochelle.
I appreciate you checking in with us. Helping out with sales tax rate is my priority.
If an invoice doesn't calculate the sales tax amount, it's possible that you're not set up to collect sales tax. If you need to collect a tax, I'd suggest checking the sales settings and then update/add the appropriate tax agency.
Let me show you how:
Then try creating an invoice again. I'm confident that your invoice will calculate the sales tax amount.
Feel free to reach out again with further questions, I'm always here to help. Wishing you continues success.
Hi this still didn't work with existing invoices. QBO has the tax rate set at 7.25% and the customer and product show as taxable, but the Sales Tax box on invoice and liability reporting still shows zero. Can I correct the sales for existing invoices without re-creating them?
Pleased to see you here, @NomadYag.
When you’re busy managing a business, the last thing you should have to deal with is an inaccurate calculation of sales tax. I’d be delighted to share some information with you on how to make sure Sales Tax is applied and calculated properly on your end.
For starters, if you've set up the sales tax after creating the invoice or if you've created invoices without sales tax in the past, the new sales tax will not be applied to it. You'll need to edit those invoices to reflect the sales tax that you've set up.
For a more detailed instruction, you may check out these articles:
If sales tax is still not calculating properly on your end, I’d suggest reaching out to our Customer Care Team. An agent could look into your account and further check on it via secured remote access session.
Please feel free to drop a comment below if you have follow-up questions about sales tax calculation. I’m always here to help.
I am having the same similar issue. When I create an estimate, my sales taxes are not automatically calc. I receive the following message: You’re not set up to collect sales tax for this sale. If you need to collect tax, go to your sales tax settings and add/update the appropriate tax agency.
Has anyone run across this issue? If so, is there a fix to resolve the issue?
Hello there, VDC.
Thanks for joining this thread. Allow me to add some additional information about Sales tax rate.
You have the same concern with one of our customer and my colleague @JaneD already provided a resolution. You can follow the steps on her post above to check the sales tax settings to resolve this issue.
For your additional reference, you can check this article: Set up and track sales tax.
Once you've already process the steps and the issue still persists, I suggest calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further.
You can reach our support through this link: Get help with QuickBooks Online.
Don't hesitate to leave a comment below if you have any other questions about Sales tax. We're always here for you.