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Active Member

Re: Recurring Transactions not posting

I have been using Quickbooks online since Dec. 2018, the recurring invoices worked for one month and now it hasn't been working for 2 months. Is there something else I can do? I picked this software thinking that it would save me time. Now I am spending more time on invoicing. I might be switching programs if this is not resolved soon. 

QuickBooks Team

Re: Recurring Transactions not posting

Our engineers are still working for a fix on this issue, linderz16. And they'll provide updates this coming third week of April. I'd recommend contacting our QuickBooks Customer Care Team. They can add you to the list of affected users and provide further updates.

  1. Click the Help menu in the upper-right corner and select Contact us.
  2. Enter the details of your concern and click Continue.
  3. Choose how you want to reach them and get their contact information.

For now, you'll need to enter the invoices and send it to your clients manually.

 

We'd appreciate your patience as we resolve this problem.

Community Explorer **

Re: Recurring Transactions not posting

Hi,

 

Am using quickbooks online since last 3 years and recurring invoices have worked liked a charm till now. However, since 20 April 2019 the recurring invoices stopped going and Next Date is still the same. I reported to quickbooks as every 1st of the month i have around 30 recurring transactions that go out and none went this time. Any help will be much appreciated as I am totally stuck on this.

 

Also what I noticed is that recurring invoices which has next date 20 Apr 2019 which did not go through there is no way to pause the same and you can Use, duplicate or delete and not pause. Which makes sense as the next date is of past. Please Help !!

 

Gaurav

Community Explorer **

Re: Recurring Transactions not posting

Hi,

 

Have the same issue and have sent a reply on the same. Not sure whether it got posted or not...please help..thanks

 

Gaurav

QuickBooks Team

Re: Recurring Transactions not posting

I can help you with your recurring transactions, Gaurav.

 

Currently, our developers are still working to get this fix. This unusual behavior is expected to be resolved in an upcoming product update. Meanwhile, let's do some troubleshooting steps to help resolve this.

 

  1. Open the recurring transaction by clicking Edit under the Action column.
  2. Check the Tax checkbox in the detail lines.
  3. Select the Save template.
  4. Open the template again and uncheck the Tax checkbox.
  5. Select the Save template again.

After doing these steps, it should create the transaction as scheduled.

 

Also, only the Unscheduled type has no option to Pause it. If it is not Unscheduled and still you're unable to pause it, it could be a browser issue. Try to open a private browser and access your account from there. If you can see the option to Pause, go back to the regular browser and clear the cache. Too much cache will result in browser error. Try also to use other browsers like Google Chrome, Internet Explorer, and Mozilla Firefox.

 

You can reply to this thread if you have any questions in mind. The Community team is always here to help.

Community Explorer **

Re: Recurring Transactions not posting

Hi ,

 

Thanks for the prompt reply... I didnt get "Check the Tax checkbox in the detail lines". I dont see any tax checkbox there. Can you share a screen shot of what you are referring to . I am using quickbooks online in india...thanks a ton

Community Explorer **

Re: Recurring Transactions not posting

So 2 points

 

1: Details tax box not sure about this

2. Do i need to follow this process on upcoming recurring invoices or previous recurring invoices which are already stuck from April 20th ?

 

thanks

QuickBooks Team

Re: Recurring Transactions not posting

Thanks for getting back to us, @gjaindel.

 

Let me route this concern to the best support group who can help you further.

 

Since you're using QuickBooks Online India, I recommend contacting their customer support. This way, they can provide more details about your recurring invoices.

 

Their customer support will be available from 9:30 am to 6:00 pm (IST) Monday - Saturday. Meanwhile, you can post your question regarding recurring invoices by clicking this link: https://community.intuit.com/quickbooks-online-in

 

Please know that the Community has your back if you have any other questions. We're always here to help.

Community Explorer **

Re: Recurring Transactions not posting

Hi 

Its been more than 5 days since i have raised a ticket with them and they have no idea. As quickbooks launched in india recently mayne they are not well versed. As this is a known issue it will be great of you guys can help.me.as well as anyways im in touch with indian team and they have no.clue. I believe its a bug so any help will be great

QuickBooks Team

Re: Recurring Transactions not posting

Hi there, @gjaindel.

 

I appreciate contacting QBO India support regarding your concern. Let me share additional information about recurring transactions.

 

As mentioned by my colleague above, this is an unusual behavior that our developers are still working.

 

But in addition, the recurring invoices will not show on the Recurring Transactions page if the type is set to a reminder. To change the type, you'll need to recreate the recurring invoice and make sure to set the type to Scheduled. This way, it'll show on the Recurring Transaction page.

 

 Also, I'll be providing the screenshot of the "Tax checkbox in the detail line" for your reference.

As of this time, I suggest following the steps provided by my colleague to process your upcoming recurring invoices while our developers are diligently working on a fix. I'll update this post once we get an update from them.

 

Thank you for your patience while we're working for a fix.