What specifically happened to your account, Douglas?
Did you encounter any error messages? Details about this would be much appreciated so I can give you a hand.
Meanwhile, cache file helps websites load faster. However, it can cause issues or unexpected results when piled-up on your browser. We can do browser troubleshooting steps to remove any cache-related issues.
Using a private browser would be our first option, because it doesn't store cache files. Then, access your account again.