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The customer name is not appearing on my invoice. Only the address. Why and what must I do to get it to show up?

 
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QuickBooks Team

Re: The customer name is not appearing on my invoice. Only the address. Why and what must I do to...

Hi @BonnieB2,

 

I’d be glad to help you go through some steps to get the customer’s name to appear on your invoices.

 

The customer should directly appear in the Bill To section on your invoice. Since this information does not show up, I recommend using a private browser because it does not save files in the cache.

Here’s how:

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

Log back in to your account and view the invoice to see if the name is showing. Once done, then you can switch back to regular browsing and clear the history and internet files in the cache.


The steps are outlined in this article: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.


Feel free to post again if you have additional concerns. I’m always here to help. Enjoy the rest of your day!