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The invoices I am creating require my customer to use bank credentials to pay via ACH. I pay other QB invoices with only account & routing number. How can I fix this?

Many smaller banking institutions are unable to pay via this method, leaving me stuck with more paper invoices and paper checks.  Thanks for any help you can provide.  BTW, my invoices are apparently being processed under STRIPE through QB.  Thanks for your help!
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QuickBooks Team

Re: The invoices I am creating require my customer to use bank credentials to pay via ACH. I pay ...

Hello renelle21, 

 

When changing the payment method, it will be applied to the future transactions. You can add the ACH payment as an option to pay invoices. 

  1. From the gear icon. select Custom Form Style under the Your Company section. 
  2. Click on the Invoice template to open the Edit window. 
  3. Select the Payments Tab and mark a check on the box beside Bank transfer
  4. Click Done afterwards.

You'll want to check this article for more details about processing a ACH or Bank Transfer transaction for Stripe

 

I'll be around if you need more help. Have a good one!