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What is the correct way to send a replacement invoice to a customer that asked us to void a check payment through the merchant account?

The customer paid more than she intended and since the payment was a check it had to be voided through my merchant account. I created a journal entry to show that there is still a balance but there is no way to send a new invoice from that. I was also not able to edit the record of payment in Quickbooks.
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QuickBooks Team

Re: What is the correct way to send a replacement invoice to a customer that asked us to void a c...

Thank you for reaching out in the Community, @natethepoolman.

 

I just wanted to inform that my colleague has already responded to this question on this thread: https://quickbooks.intuit.com/community/Reports-and-accounting/What-is-the-correct-way-to-send-a-rep....

 

To ensure keeping the conversation streamlined and provide you with the best resolution, please post any follow-ups there. 

 

If you need anything else, you can also let me know. I'll be here to help. Have a great weekend.