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Automatic numbering for invoices has stopped working and is displaying numbers already used.

Wanted to create an invoice and it seems the automatic numbering has stopped. The next number is shows has already been used and there have been at least 10 generated since that number. How do I find out what the last invoice number was and how do I reset it to automatically number again?

Thank you,

Best answer 03-11-2019 06:24 PM

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Community Backer ***

This happens when you manually enter numbers and you miss...

This happens when you manually enter numbers and you miss one. For instance: You are entering a stack of pre-numbered invoices - starting with Invoice #100. QB automatically enters the Invoice numbers sequentially. You are entering # 110 when notice that the Invoices are not in order - you are actually entering #111. You look back and determine that #107 is missing and go back and enter #107. QB will restart automatic numbering using #108 (already used).

To find the last Invoice Number use the Simple Find function: Find>Invoice>(enter a date range). When the list populates, click Report. Next, sort the report by number - high to low. Review to see if any numbers have been duplicated and correct. Once you have determined the last number, start the next invoice, manually entering the next invoice number. Create and Save the Invoice. QB should take it from there.

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Community Backer ***

This happens when you manually enter numbers and you miss...

This happens when you manually enter numbers and you miss one. For instance: You are entering a stack of pre-numbered invoices - starting with Invoice #100. QB automatically enters the Invoice numbers sequentially. You are entering # 110 when notice that the Invoices are not in order - you are actually entering #111. You look back and determine that #107 is missing and go back and enter #107. QB will restart automatic numbering using #108 (already used).

To find the last Invoice Number use the Simple Find function: Find>Invoice>(enter a date range). When the list populates, click Report. Next, sort the report by number - high to low. Review to see if any numbers have been duplicated and correct. Once you have determined the last number, start the next invoice, manually entering the next invoice number. Create and Save the Invoice. QB should take it from there.

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Thank you so very much for your helpful information! Have...

Thank you so very much for your helpful information! Have a great day Smiley Happy
Established Community Backer ***

Do you have more than one AR Account? Just like with Bank...

Do you have more than one AR Account? Just like with Banking, the Numbering sequences are attached to each account, so you can get overlap without that being an error.

Established Member

Re: Do you have more than one AR Account? Just like with Bank...

This started happening to me about 3 weeks ago. Quickbooks is saying there are duplicates but there is not. At this point, quickbooks online support has not been able to help me fix it. 

QuickBooks Team

Re: Do you have more than one AR Account? Just like with Bank...

Hi patriotplacement,

 

Have you tried accessing your account via private browser? Let's check to see if it's a browser issue. Press CTRL+SHIFT+N and then login to your QuickBooks account. Then, try creating an invoice again.

 

If it's working fine, go back to your regular browser and clear your browser's cache.

 

If you're experiencing the same, please contact our Customer Care Support again to get this escalated. Go to (?) Help, and then Contact us to speak with one of our phone agents.

 

Visit us anytime soon if you have any questions.