Monday, July 16, is Amazon Prime Day - an annual 24-hour sales event for customers of the world's largest online retailer. Yet many small business owners are rising to the challenge posed by Amazon's brave new free-shipping world by finding new and creative ways to appeal to their customers. What's your secret sauce for wooing shoppers who may choose Amazon for some purchases but keep coming back to your for that special thing you make or sell? How do you ensure that your customer experience stands out from the rest?
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Hey @jessbru99568 - I hear your bakery has some rocking customer service! What are the little things you do to keep your customers happy?
@EmilyCowan Thank you! Customer Service is the most important thing in a business. All depends and varies, but most important we listen to them. Every customer also receives a small "surprise" in their weekly order. If there does happen to be a problem, we are sure to take care of it asap!