When you're growing a business, the answer is almost always "yes." Seize any opportunity to attract new customers, clients, or potential partners - and keep your current ones happy and referral-ready. Offer your products or services for free if possible, either as a marketing strategy or as a favor to a well-connect friend. The customer is always right...right?
We've spoken before about having to fire a client. Has there been another time when you've had to say "no" in business? What prompted you to make that decision, and do you still feel that you made the right one?
@EmilyCowan I said no a little over an hour ago. A client wanted me to do some research for HIS employee that was secretarial in nature. Thanks, but no thanks! Last time I checked the internet was available to all. Sometimes I really don't understand client requests!! No harm done though. I really like this client as a person and our working relationship is valuable to me. I wasn't rude in saying no and he understood why I said no.
That's crazy, @Peter_G_Stone! Good for you for setting limits. I find that giving into these minor requests only encourages folks to take advantage of your generosity.
It also makes you really appreciate the clients who are respectful of your time and expertise.