Thanks for letting me know about this, @djrobbo.
I'm here to help make sure that you can view and print W-2 forms in QuickBooks Online (QBO).
I checked if there's an ongoing issue about this but there isn't currently one. To isolate this, try logging into your QBO account using a different or a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing some errors and/or unusual responses. To use a private browser, here's how:
Once logged in, go back to the Payroll Tax Center and click the Annual Forms again to double-check. If it'll work, return to your default browser and perform clear cache to remove temporary internet files on your computer.
Before doing so, make sure to take note your saved passwords and URLs. Once done, here's a helpful article with the steps on how to perform clear cache: How do I clear my browser cache and temporary Internet files?
Just in case, you can also check out this article for more information: Print W-2 forms.
That's it! Give this a try and let me know how it goes by leaving a comment below. Please know that I'm only a post away if you have any follow-up questions. Wishing you and your business continued success.
Hi Fritz, I tried in incognito mode, I also tried from a different computer. It still says that there are no forms available. It also says the same thing for ANY of the form links i click on. Only archived forms are available from 2017.
Thanks for getting back to me, @djrobbo.
I appreciate you following the steps that I've provided. I'm here help make sure this is taken care of.
Since you're still unable to pull up the forms, I highly suggest reaching out to Payroll Support this time. They have tools such as screen-sharing that can check your account and further investigate this issue in a secure environment.
Here's how to reach them:
1. Go to http://payroll.intuit.com/support/contact/.
2. Select your Payroll Subscription type.
3. Choose a topic.
4. Click on the View Contact Info button to get their most update contact number.
That should point you in the right direction. Please let me know how it goes after contacting them. I'm always here if you have any additional questions or concerns. Take care!