Hi, our invoices no longer have the pay now button on them. We use paypal for this. Does anyone know how to cure this?

[TaliaI]

Hello poll-park,

Welcome to the Community - thank you for your question!

On the invoice you have sent from the system, is the 'accept payments via PayPal' box ticked?

Thanks,

Talia

[poll-park]

Hi, the accept payments online box is ticked.

[TaliaI]

On the invoice that is sent, does it not give any option to pay?

Thanks,

Talia

[poll-park]

Hi, in the messages it gives the ways to pay (paypal or online transfer) but there is no mechanism to pay by paypal. We used to have a button saying pay this invoice, but it is no longer there.

[Anonymous]

Welcome back to our forum, @poll-park,

Typically, you'll be able to enter your payment information for a specific invoice when you click the Review and pay button.

However, our Payments Team recently updated the layout when a customer pays an invoice online. Part of the security update is when you open up the email, you'll need to download the invoice first for you to preview it.

Also, if the payment link becomes unavailable, it's possible that the email preference is set to Plain Text. Let's try checking your Account and Settings and see if there are changes made to your Sale Preferences. Follow the steps below:

1. Go to the Gear icon at the top.
2. Choose Account and Settings.
3. Tap the Sales menu.
4. Click the Online Delivery section.
5. In the Additional email options for invoices drop-down, choose Online invoice.
6. Select Save, then Done.

That's it! Please update me once you get to try the steps, @poll-park. I want to make sure you're able to get past this online invoicing issue. I'll be around to lend you a helping hand. Have a good one!

[poll-park]

Hi, thanks for your reply. I tried this, and it was already set to online payment. I clicked save and done, but still have the same problem. Poll.

[JamesC]

If you send yourself an invoice - do you see it, or is it gone off ones sent to you too?

[poll-park]

Hi, I just tried sending a dummy invoice to myself using Quickbooks. Although the pay online option was ticked, the invoice arrived without a pay now button. This is the problem our customers have been complaining about. Regards, Poll.

[Anonymous]

Hi there, @poll-park.

I can see you've tried all the necessary steps to get this pay now button working. I can help provide additional details about this.

As long as your PayPal App is enabled and you've performed all the steps provided by my colleagues, you should be able to use the pay now button option. Since we don't have any reported investigation regarding this issue, I'd suggest reaching out to our Online Specialist to check this further.

They have extra tools that will help isolate this unusual behavior in QuickBooks.

Should you need other references for future use, you can visit our help site for more information. 

Let me know if you have other questions about the pay now button. I'm here to help.

[CRHI · Accepted solution]

You need to ensure that your settings are correct to allocate the payments to an accounting allocation in the PayPal app. To do this you need to open "Apps" in your account. Then click on "My Apps" Click on actions and make sure you account settings set up for your PayPal transactions. That should do the trick.