I have uploaded my logo and it is appearing very small on invoices? the filesize isnt small and pixel size is good? not sure why its downsizing?

[Rasa-LilaM]

Hi there, user68472.

Thanks for reaching out to us here in the Community. Allow me to share some information about the issue.

We've received reports that some of our users' invoice logo appears to be small. Our engineers are working diligently towards finding a permanent fix.

I want to ensure you're updated on the progress, so I suggest you contact our QBO Care Team. Our specialists can add your company to our notification list to receive email updates.

To reach them:

1. Go to Help at the top, then click on the Contact Us link.
2. In the How can we help? window, enter contact support in the field box.
3. Select Let’s talk.
4. Choose a way to connect with us.
5. Select Chat or Call us.

Rest assured, I'll update this thread when the permanent solution is available.

Just in case, check out this article for future reference: How to add, customise, and troubleshoot logo on sales forms.

This information should answer your concern. If there's anything else I can help with, let me know by posting a comment below. I'll jump right back in to assist you further.

[AMB2]

I have just updated my logo, I pick the large size to use on my invoices and save it, but it keeps defaulting back to the small size and when I create a statement I can only see part of the logo???

[GeorgiaC]

Hi AMB2, thanks for getting back to us - which custom form style template are you using for your default? You can view this by clicking the Cog > Custom form styles > Select edit beside the default > Design > Change up the template :woman_technologist: You can also on  your pc open the logo on Windows paint and increase the size of it. Save it and try and upload that saved version to Quickbooks. Let us know how you get on.

[AMB2]

I have created my own forms. And when I download the required form, the logo comes out small??

[Ashleigh1]

Hello AMB2, in the custom forms styles section in content have you tried the different sizes options and placements does the same thing still happen?