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Community Contributor *

MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right now. I registered client and had HMRC confirmation.

 
13 REPLIES 13
QuickBooks Team

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Hello, thanks for your question

 

Can we just confirm is this client using the FRS scheme?

 

Emma

Community Contributor *

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

No, the client is not on the FRS.

QuickBooks Team

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Hello,

 

Can you also confirm that the Agent Services gateway login you are using is correct for the VAT registration number entered in the VAT settings?

 

Thanks,

 

 

Community Contributor *

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Yes, I registered him under my Agent Services Account and that is the account linked to the software.

QuickBooks Team

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Could you also confirm that the VAT registration number entered is correct and that the open period is for a date HMRC is expecting?

 

Thanks,

 

Talia

Community Contributor *

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Yes, the VAT number is correct and yes, I rang HMRC to confirm that they are now expecting this return for this period by MTD.

QuickBooks Team

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Finally, can you try disconnecting and reconnecting MTD? You can do this by going to the cog wheel, account & settings and then advanced. Once there, there will be a section for MTD where you can click 'learn how to disconnect' - follow those instructions and then set up MTD again.

 

Let us know how you get on.

 

Thanks,

Talia

Community Contributor *

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

I have run the disconnect and reconnect routine earlier on having seen it as a possible solution on another post, but still having same issue.

QuickBooks Team

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Hello there, @FAST-Accounts

 

I appreciate you disconnecting and reconnecting MTD as provided by my colleague above.

 

This time, there's an ongoing investigation about the error message when filing your client's VAT return using MTD. Our Product Development Team is currently working to have a permanent fix. 

 

In line with this, I'd recommend contacting our QuickBooks Online (QBO) Support Team. From there, one of our specialists will add your account to the affected list of companies. They'll be able to notify you about the issue's status via email. Here's how: 

 

  1. Go to https://help.quickbooks.intuit.com/en_GB/contact. 
  2. Select QuickBooks Online
  3. Choose Managing Your VAT under What can we help you with?.
  4. Scroll down the page, and choose Get Phone Number under Call Us section. 

 

I'm also adding a helpful article to learn more about submitting VAT return using MTD: Authorise QuickBooks to Interact with HMRC - MTD for Small Businesses

 

Stay in touch with me how it goes after reaching out to our support team, @FAST-Accounts. I'll gladly help if you need anything else. Have a good day. 

Community Contributor *

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

I am already on the list for the notification. However, this is now getting urgent as I need to file a February VAT return by the 7th April. I had heard there was a workaround this (see my other question), but it doesn't go into detail about how to do it. The article wasn't really relevant as I have correctly followed all those steps, twice, but hopefully it will help someone else.

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QuickBooks Team

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Hi there, FAST-Accounts.

 

If I'm not wrong, the workaround you mean is by using a bridging solution. By the way, the link you shared is broken, so I added some articles about the solution below.

If this workaround will not work for you, I'd suggest reaching out to HMRC for alternative ways to send your client's return. That way, your client will stay compliant with them.

 

On the other hand, our engineers are still working to fix this issue, and we appreciate your patience while the solution is not yet available.

 

If you have other questions, feel free to go post back here.

Community Contributor *

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

I don't get the option to submit via a spreadsheet, so I don't see how the bridging solution is going to work for me.  

QuickBooks Team

Re: MTD for VAT turned on, but getting a "blocked" error message saying we can't connect right no...

Hello

 

The option will only be there for the bridging tool if you are connected to MTD and  if you are still getting the blocked message for that client it will not appear there. DO you have social media?Can you Facebook or tweet us a private message with your email on and theclient id. Unfortunately if you post it on the Community it will be redacted

Or if you do not  have that option can you call our care team 08081684285 or 08081689537 or use the call me back feature in the ? help section and they will call you, so we can add you to the investigation. It is of high priority for this to be resolved before the 1st April

 

Thanks

 

Emma