Subscription price is different to the advertised price?

Hi hollie-craske,

Here are a few possible reasons why your subscription price is high:

• Payroll is turned on.
• The sales tax feature is added to the base subscription price.
• You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
• There's a recent upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus.

I've got this article for more information: How to understand your subscription rates and charges.

You'll want to review your subscription charges by following these steps:

1. Go to Settings > Account and Settings.
2. On the left panel, select Billing & Subscription.

You can also reach out to our Customer Care Team to further review your account.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Please don't hesitate to ask if you have any additional questions or concerns. Thanks.