I want to filter the Product/Service List Report by category but the only filter shown is the word "deleted". How do I filter the Product/Service List Report by category?

Hello, phil.lauer@point. 

I am here to ensure that you're able to generate and view the accurate information that you need in your report in QuickBooks Online. 

You can customize your desired column is selected when customizing the report. This way it will display the data you'd like to view. 

First, we can perform some basic troubleshooting steps to isolate this concern for possible browser-related. Oftentimes, accumulated data in your browser can cause user interface malfunctions and unusual behaviors in the program. 

Let's start by accessing your QuickBooks account in a private/incognito browser. You can use either these shortcut keys: 

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P 

If it's working well, we'll have to go back to your normal browser then initiate a clear cache to get rid of the accumulated site data and junk files. Alternatively, we can also use other supported browsers to further isolate the issue. 

Lastly, you can learn more through this article: Customize reports in QuickBooks Online. This link provides detailed steps in filtering information on the report. 

It's also a great idea to memorize the report. This allows you to save it with its current customization settings. 

Don't hesitate to drop a comment below if you have other questions. I'm always here to help. Stay safe!