I want to resubscribe to my account as billing changed. The account says that i don't have permission to view subscription details. How do i challenge this to be fixed.

The error you received indicates that you don't currently have the required permissions to resubscribe, as this action is strictly restricted to the Primary Admin. Even though this is your company and you originally set up the account, you'll first need to verify which user role your login profile holds.

Without those admin privileges, you won't be able to access the Subscriptions and billing page. In that case, check if you used a different email address originally and log in with that. Otherwise, you can have the current primary admin update the card and resubscribe for you. Beyond that, you can also have the current admin transfer their rights to give you full control and visibility over everything.

However, if that primary admin is no longer with the company, you must submit a request to our account protection team to take over. For detailed steps and a list of required documents, see this article: Request to be the primary administrator in QuickBooks.

On top of that, if your company is on the Simple Start tier, you'll need to contact our live support team. They can directly facilitate the admin transfer for you.

For follow-up questions, don't hesitate to drop a comment below.