Question

Shortcuts are not working. Is this a known issue that is being worked on?

Forum|Forum|2 years ago
January 25, 2024
7 replies
69 views

Without the shortcut, I am unable to move in and out of a report without re-creating it every time.

QuickBooks Online

R

RheaMaeH

QuickBooks Team

Thank you for reaching out to the Community, ptravers.

For me to be able to provide you with an appropriate solution, may I know what specific shortcuts you mean? Any additional information will be much appreciated.

I'll keep an eye out for your response, and should you have further QuickBooks-related concerns, please don't hesitate to include them. We're glad to assist you anytime.

I

Iustitia

My QuickBooks shortcut (to log in) is taking ages, and ages, to load. +All my other shortcuts to other websites are working well.)

The same is happening when I Google "QuickBooks on-line log in." A long wait (5 minutes) ensues.

I am having to try to log in a long time before I want to start work

D

Dandie_A

QuickBooks Team

Hello, @lustitia. I'm here to help you with your browser issue.

To isolate the issue further, I recommend basic browser troubleshooting steps you can perform. Before that, try to verify the internet connection if it is stable. Try to log out and log in to your account in the browser.

If the issue is still the same, let's open your account using the incognito window to check if there's a possibility of a webpage issue.

Try the following:

Mozilla Firefox: CTRL + SHIFT + P
Safari: Command + SHIFT + P
Microsoft Edge and Google Chrome: CTRL + SHIFT + N

If it's a success, return to your regular browser. Then, clear your cache to start afresh. If the issue remains, consider switching to other supported browsers installed on your system.

Additionally, if everything is settled and cleared, you can run a report in QuickBooks Online to get an overview of your business finances.

Feel free to post here again if you have concerns about shortcuts not working. I'll be glad to help you with that.

J

JSP2415

Here's what I found today. I am using Quickbooks Online Desktop App with the Desktop view option turned "on". My version is 1.22.1.

All of my shortcuts were working yesterday, January 26, 2024. Today, January 27, 2024, some of them are not. In the attached screen shot, you can see the two different errors.

Error #1 - For shortcuts to Standard Reports. When I click the shortcut, a mostly blank screen comes up with a message in the middle that says "HOW TO BUILD A CUSTOM REPORT". Now, I did change the columns displayed on these reports, but they still show up as standard reports in Report Center.

Error #2 - For shortcuts to Customized Reports. When I click the shortcut, a dialog box pops up with the message "Something went wrong. We are working on it." Then I have to click the "OK" button. After clicking the button, a blank screen is displayed.

Screen shots of the errors are attached. All of these reports are still available in Report Center and all of my customizations are still intact. However, none of the shortcuts works. And simply re-creating the shortcut simply results in the exact same behavior.

Please fix this problem. Call me if you want any more information. I'm beyond frustrated with this product.

JenoP

QuickBooks Team

Thank you for providing those screenshots, JSP2415. They are very helpful for me to understand the issue you're running into.

Allow me to jump in and and provide troubleshooting to resolve the issue.

It looks like we need to reset the app data, as that often resolves unexpected behavior or results in the QuickBooks Desktop app. Here's how:

Go to the Help.
Select Reset App Data.

This will refresh the app and clear any corrupted data that could be causing problems. After that, log back in and check if the errors are no longer showing up when using the shortcuts.

Just in case the issue persists, I would recommend contacting our phone or chat support teams directly. They can investigate further to determine the underlying cause.

Let me share this article on how to reach out to them: QuickBooks Online Support.

Feel free to reach out to reply or post new questions in the Community if you need any other assistance, JSP2415. We're always here and happy to help troubleshoot and help with any QuickBooks Online concerns.

P

ptraversAuthor

I tried your fix. It did not work. I am still getting the error that says "Something went wrong. We are working on it." I have already called online support. The person who helped me just found a work-around for the one report I needed at that moment. The call took 40 minutes. How do I get to talk to someone who is really going to be able to fix the problem? Thanks.

D

dsigns

same here. it was all working just yesterday. help/reset app data deleted all of my page shortcuts in "desktop view". not great. i am able to access qbonline through two separate pcs. BOTH have the shortcut issue. shortcuts in "desktop view" are gong nowhere. doesn't that mean that its not on this side and on their side? i cleared caches, etc (chrome), i restarted the pc, i right clicked and tried "run as admin", i re-downloaded the desktop app and reinstalled it. just not working.

C

CIClerical

I started having the same problem with Shortcuts Desktop View today also. Already tried the basic workarounds you did, still not working for me either. Definitely seems to be something on their side.

D

DarwinRiver

My shortcuts are working again as of this morning! I did nothing and reset nothing, they just started working again.

A

AZ Cardinals Girl

I have been having this same problem with shortcuts not doing anything. One workaround I have discovered is that if I right click on the shortcut and select "open in new tab" or "open in new window" I do at least get to the thing that I was trying to open. Definitely not a fix but at least a temporary Band-Aid.

A

actiontowing

My shortcuts have not been working for months now and I have spent hours on the phone with Quickbooks and they don't have a clue.

I am in the desktop app for QB on-line and first my "CTRL ALT S" quit working in the enter invoices module and now it stopped working in my receive payments module. It seems that QB has NO interest in fixing this for their customers. Their ONLY interest is getting paid.

I tried the "fix" suggested in this thread and nothing. I don't have the time or the patience any more to deal with the so called "HELP" desk. They know this is an issue, just fix it.

ShyMae

QuickBooks Team

I see all your efforts to get the shortcuts to work, actiontowing. I know how essential it is to have a smooth process when using the program.

We've received similar reports wherein the shortcut & tasks aren't working using the desktop app for QuickBooks Online. To be added to the list of impacted users, I recommend contacting our QuickBooks support.

Hover to the Help menu and press the Search tab.
Click Contact Us.
Choose a specific topic or Ask about something else, and type in a short description in the box provided.
Select Continue, then choose the Chat or Callback option.

In the meantime, you can open your account using a web browser to use the shortcuts seamlessly and access your invoices.

Furthermore, I've added these informative articles to help manage your dashboard displays and invoices:

I'm always around to lend a hand anytime you need my assistance managing your shortcuts. You can comment down below if you have other QuickBooks-related concerns.

J

JJ777

I was having trouble with a keyboard shortcut not working. I use Quickbooks desktop Premier 2021 the PC version on a Mac with High Sierra in Vmware fusion running Windows 10.

I use Control + Delete to delete lines in both Journal entries and checks for instance. And it had quit working. Today I tried 2 other keyboards and it works now. I use an apple keyboard, so I tried a different one and also a Dell keyboard and both worked so now I am using a different keyboard. I had been Googling both Quickbooks & Vmware Fusion for solutions. I am so glad this fixed it to use a different keyboard, maybe it will help you too?

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