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April 16, 2020
Question

All entries are posted and im still not reconciling

  • April 16, 2020
  • 1 reply
  • 2 views
No text available

1 reply

QuickBooks Team
April 16, 2020

We can perform some troubleshooting solutions to reconcile your accounts, doorstepja.

 

Did you encounter an error message on the Reconcile page? To better isolate if this is a browser issue or not, let's access QuickBooks Online (QBO) using a private or incognito window. When a browser's cache data becomes full of frequently-accessed pages or damaged, it prevents you from accessing the Reconcile page. 

 

Here's how you can access private browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

Then, go back to the Reconcile page and reconcile your bank account. Just refer to this article for the steps and details: Reconcile an account in QuickBooks Online

 

If it works, try clearing your browser's cache to delete those temporarily stored files. You can also do this task on other supported, up-to-date browsers like Google Chrome, Internet Explorer, or Mozilla Firefox.

 

If the same thing happens, try clearing Intuit-specific cookies to refresh website preferences on your browser. Please proceed to Step 2: Clear Intuit-specific cookies from your browser section in this article: Clear cache and cookies to fix issues when using QuickBooks Online.

 

To learn more about managing your bank transactions, check out this link that provides you with the articles you need: https://quickbooks.intuit.com/learn-support/en-us/banking/07?product=QuickBooks%20Online.

 

Loop me in if you need a hand with creating recurring transactions or any QBO related. Wishing you and your business continued success. Take care always.