AmEx not downloading transactions from linked second account.

Hello there, adrask1n.

We’ve received reports from other users that they’re unable to download transactions from American Express. Our engineers are all hands on deck working to get the connection working again.

To make sure you'll get looped into any updates about the progress, I suggest contacting our QBO Customer Care Team. One of our specialists will gather your information in a secure environment and add you to the notification list.

Here’s how to get in touch with them:

1. Choose the Help menu in the upper right hand to open the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue/topic in the field box and then hit the Let’s talk button.
4. Select how you want to reach out to our support team: Start messaging or Get a callback.
5. Make sure to provide this number to our support team to expedite the process: INV-40304.

For some tips on how to handle online banking connections as well as instructions fix banking errors, check out the following articles:

• What to do if bank transactions won’t download or there's a bank error
• Tips for Working in QuickBooks Online’s Bank Feeds Connections.

I appreciate your patience while we’re working through this. Please know I’m always here to help if you have any other concerns. Have a good one.