Are my accounts off because I am receiving a payment and entering it as a deposit ?

Hi there, @gypsyjane68. 

To determine if your accounts are off, I suggest reaching out to your accountant to ensure that your books are accurate. 

Also, for security purposes, you can get in touch with a live specialist. Agents have specialized tools to access your account details.

Here's how to get in touch:

1. Select the Help icon in the top right corner. 
2. Choose Contact Us. 
3. Enter the description of your issue, and then click on Let's Talks. 
4. You can pick between chat and a callback request. 
5. Type in your contact information and go to Submit. 

For more info about making deposits in QuickBooks Online, refer back to this detailed article: Record and make bank deposits in QuickBooks Online.

If you have any more questions, please don't hesitate to comment below. Have a good one!