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April 16, 2020
Question

Bank connection down for USBank. When should we expect to get an update on this, I haven't been able to sync transactions for a few days now.

  • April 16, 2020
  • 1 reply
  • 0 views
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1 reply

AlexV
Level 10
April 16, 2020

I'm here to help you download your US Bank transactions, arliquors.

 

You'll want to reach out first to US Bank's support to see if they're having any system maintenance. This is one of the reasons why bank transactions won't download to QuickBooks Online.

 

We also can manually update your Banking page to refresh the connection between bank and QuickBooks. Go to the Banking tab and select Banking subtab. Then, click the Update button and just wait for it to load. This helps to resolve any connection error which may the reason for this behavior.

 

You'll want to check this article to know more about what to do if bank transactions won’t download or there's a bank error.

 

In the meantime, you can manually import the transactions into QuickBooks Online. That way, you can add them and continue with reconciling your account. You'll need to login to your bank's website and get a webconnect file. Then, upload it to your account. This article will give you the detailed steps on how to do it: Upload transactions into QuickBooks Online.

 

Additionally, I suggest reaching out to our Customer Support Team if you keep on experiencing this issue. They can check what's the reason behind this banking behavior. Simply go to the Help button and select Contact us.

 

Please comment below if you need more help with this. I'll always be here to assist. Stay safe!