Can you give us a little more info on what is happening - or not happening as the case may be?
And just to cover all bases, your bank does allow QBs to download data? I have seen people comment on how their local bank does not allow it or charges a fee. (Probably not so much nowadays, but just wanted to check.)
Next, have you set up Online Banking for the Bank Account in Question? If not, go to: Chart of Accounts, find your Bank Account; Right Click on the Acct and choose Edit Account; click on the Bank Feed Settings tab; Enter the login info for your Online Account.
Beyond that, we'll need to hear exactly what problems you're having so we're not just tossing out ideas that don't help you.
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