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April 17, 2020
Question

Checks showing up twice in register. one cleared and the other not. is this supposed to happen

  • April 17, 2020
  • 1 reply
  • 1 view

When I add or match checks from bank feed to register, I noticed that they show up twice. One in the Payment column that is marked as cleared, and the other one in the deposit column with no cleared status.

Is this supposed to happen?

1 reply

Level 9
April 17, 2020

Hi there @Kelsie504,

 

You'll add the transaction if it doesn't exist in the register, use find match when it's already in your register.

 

In your case, verify if it's a duplicate transaction. Once verified, you can delete the other one to fix this. Please see this article for details: Categorize and match online bank transactions in QuickBooks Online.

 

You can also visit our page about banking and bank feeds for more tips and recommendations.

 

Should you have other questions about banking, please let me know. I'll be around to assist you. Thanks for jumping in and have a great weekend.