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January 22, 2020
Question

Every time I use the app, I have a "bank connection issue" and have to go through my email to receive a code to reconnect. Is there any solution to this?

  • January 22, 2020
  • 1 reply
  • 1 view
No text available

1 reply

Moderator
January 22, 2020

Good day, @suesonia

 

Thank you for reaching out to the Community. 

 

Updating your app is one of the troubleshooting we can perform to make sure you have the latest version. If the problem continues, I recommend you proceed with uninstall and reinstall the app to start on a clean cliche. 

 

 

If none of these suggestions work, I recommend contacting our QuickBooks Self-Employed support. They have the tools to check your account further and determine what's causing the issue. Here's how: 

  • Click the Plus button, then select Ask QB Assistant.
  • Type talk to human.
  • Select your preferred support method, Chat or Email

If you have any other questions, don’t hesitate to comment below. Have a great day!