Hello, "refund on materials" should be a contra to Costs of Goods Sold. However, it's showing as a + not a -. Our bank shows the credit, QB shows a further debit. Why?

Good Afternoon, @silversbusinessc. 

Let's get this problem handled. The best way to resolve this issue is by creating a credit memo. Credit memos impact sales reports even when you don't apply them on invoices. Here's how: 

1. Click on the +New button on the left-hand menu bar. 
2. Under the "Customers" section, pick Credit memo. 
3. Fill in all the required information to complete. 
4. To save successfully choose Save and New, Save and Close, or Save and Send. 

It's that simple. Learn more about creating and applying credit memos through this link. 

If you run into any trouble along the way, just let me know. I want to make sure that you're able to get back to running your business. Bye for now!