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January 19, 2021
Question

Hey guys. I am having an issue with Transferwise. I signed into my Transferwise account in Quickbooks yesterday and it's only pulled my transactions up to October.

  • January 19, 2021
  • 1 reply
  • 0 views
Quickbooks is only showing transactions that took place up to October. I had tons of transactions that took place after this and for some reason it's not updating. I've tried hitting "update" a few times, the login info is correct, I tried logging in again, and I double-checked my Transferwise account to ensure there were indeed transactions after October. What should I do when the account refuses to sync"

1 reply

JenoP
QuickBooks Team
January 19, 2021

Hi there, usertenova-contact. 

 

It's possible that a browser issue is causing the program to not sync and download transactions from your Transferwise account. ll provide some steps that can resolve common browser issues when working in QuickBooks Online. 

 

First, use an incognito/private browsing session or a different browser. Follow these keyboard shortcuts to open an incognito session: 

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P  for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

 

You can also use any of these browsers if you have them installed in your computer. Once done, you can go back to QBO and send click the Update button once again. 

 

If you can see that new transactions are already downloaded, proceed to deleting cache and other saved data files within your browser. Here's an article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

Please don't hesitate to reply below if you have follow-up questions while downloading your banking transactions.