Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
December 19, 2020
Question

I am trying to upload file from bank and Browse button is frozen. How can I select file without Browse button?

  • December 19, 2020
  • 1 reply
  • 0 views
The Browse button does not respond so there is no list from which to upload file. I have done this every week for months. This frozen Browse button is new

1 reply

Angelyn_T
Moderator
December 19, 2020

Thank you for alerting us about this behavior, @rgandreb.

 

Usually, a tab or button freezes when there's too much cache data stored on the browser you're using. To fix this, you can start by opening QuickBooks using a private window and upload the file from there. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

 

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If it works fine, go back to your original browser and clear its cache to start fresh.

 

Also, please make sure that you're using a supported and up-to-date browser and have added Intuit as a trusted site to prevent your browser from potentially blocking site content.

 

Once the bank data is successfully uploaded, here's how you can add, match, and categorize them.

 

Keep me posted with the result. I want to make sure this is resolved for you. Thanks for coming to the Community, keep safe always!