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RBrown45
January 7, 2019
Question

I have no problem uploading my logo. However, it wont save to my profile or any forms?

  • January 7, 2019
  • 12 replies
  • 66 views
No text available

12 replies

BettyJaneB
BettyJaneB
Level 9
January 7, 2019

Hello there, @RBrown45.

 

Glad to have you here in the Community today. I'm here to ensure that you'll be able to upload your logo and save it on your forms in QuickBooks Online.

 

When uploading a logo in QuickBooks Online, you'll need to make sure that you meet the system requirements for it to be successful.

 

These are the following:

  • The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
  • File size is smaller than 10 MB
  • Have a bit depth (or color depth) of 24-bits or less
  • Uses the standard RGB color space (RGB)
  • The shape of the logo is square. Rectangles don't work.

Once verified, you can proceed with adding the logo on your QuickBooks. To guide all throughout the process, please check out this article: How to add, customize, and troubleshoot logo on sales forms.

 

However, if the issue persists I recommend switching to another browser. This is to verify if the issue is browser related. If it works fine, you can go back to your previous browser and clear the cache. Sometimes the cache becomes bogged down with older data, which can affect views and performance in QBO. This article will walk you through the steps: How do I clear my browser cache and temporary Internet files? 


Please let me know how it goes, @RBrown45. I'll be around to provide additional assistance. Have a great day!

FrustratedUser2000
March 2, 2019

Have exactly the same issue, logo meets all criteria, have even tried loading in Paint and resaving incase the issue was Photoshop which I already know it wasn't. Seriously frustrating for such a simple thing, I could have my son write you up some code in PHP or VB in 5 minutes that would work better than this!

 

SVG files that are 10KB are getting a file too large error (10MB limit), PNG files never ever finish processing and JPEG's upload but don't save to the template. Seriously guys, one has to wonder how secure the code is that runs Intuit Online if coders can't even get image uploading and modifying working correctly.

 

UPDATE: Upon further testing it seems that the issue is with changing logo's in the Invoice Template section being the primary problem. I am able to save a JPEG to the profile section which then automatically adds the same logo to all Invoice templates. Changing the image in the Invoice Template section afterwards makes no difference. If you then delete your image from the profile section it will also delete the same image from all of your invoice templates. Hence, the system is clearly still broken, but atleast you can get an image uploaded. Not a good start to my trial membership!

Catherine_B
Level 9
March 4, 2019

We appreciate you pointing out the opportunities about uploading logo, FrustratedUser2000.  

 

As mentioned by BettyJaneB, you can do a few basic troubleshooting browser problems to fix this. I also suggest sending us a feedback with regards to uploading logo to both profile and templates. 

 

To do so: 

  1. Go to the Gear icon and click Feedback. 
  2. Write a brief description about the feedback. 
  3. Then, click Next. 

Let us know if you have other questions. 

DYNAMISOFT
October 26, 2019

I have the same problem.  Logo within parameters and using Chrome.  Just sits there and hangs

RaymondJayOQuickBooks Team
QuickBooks Team
October 26, 2019

Let's perform some steps so you can upload your logo to your sales forms, @DYNAMISOFT. 

 

A typical browser uses a cache of memory to work efficiently. However, as the data collects it, it might cause display issues. This could be the reason you're unable to upload the logo in the program. 


To help fix this, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the keyboard shortcuts: 

  • Command + Shift + N (Safari)
  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Internet Explorer or Mozilla Firefox)

 

From there, you can upload the logo again. If it works, let’s go back to your regular browser. Then, clear its cache to get a clean slate for your browser. This helps the program to function efficiently. You can also use other supported browsers if private browsing doesn’t work.

 

Also, you can open the logo with Microsoft Paint on Windows or Preview on Mac. Then, save it as .jpg with a new file name. This helps you successfully upload the logo to your forms. 

 

The program provides you the tools to create attractive, and professional-looking sales forms. These are useful features to boost your business' image. For more information, see this article: Customize Your Invoices, Estimates, and Sales Receipts in QuickBooks Online. 

 

I'm here anytime you have other concerns. Have a great day, @DYNAMISOFT. 

stagemanagerdan
November 6, 2019

I've tried all of this and still not getting a logo to show up, it uploads but won't transfer to any forms. Argh!!!

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