Hi there, @davedogmanbenson. It's possible that the Undeposited Funds account was used when receiving payments or creating sale receipts. Let me discuss this with you in detail and help you from there. The Undeposited Funds account will hold your customer's payment in QuickBooks until you deposit them at your real-life bank account. You can combine these payments into a single transaction in your QuickBooks account once you have your deposit slip. However, if you want to deposit the payment to the appropriate account when receiving it, you'll have to make sure that you selected the bank account from the Deposit to section. Let me guide you how. Click the + New icon, then select Receive Payment. Select the customer from the drop-down. In the Deposit to section, make sure to select the appropriate bank account where you want to deposit the payment. Select the invoice transactions from the Outstanding Transactions list. Click Save and close once you're finished.I'm adding this article to learn more about the Undeposited Funds account: What’s the Undeposited Funds account? You might also want to check out this article for more details about depositing payments into the Undeposited Funds account in QuickBooks Online: Put payments into the Undeposited Funds account. Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

Question

If my deposits showing up as undeposited funds, what am I doinf incorrectly?

Forum|Forum|6 years ago
April 12, 2020
7 replies
47 views

No text available

QuickBooks Online

M

Mark_R

Moderator

Hi there, @davedogmanbenson.

It's possible that the Undeposited Funds account was used when receiving payments or creating sale receipts. Let me discuss this with you in detail and help you from there.

The Undeposited Funds account will hold your customer's payment in QuickBooks until you deposit them at your real-life bank account. You can combine these payments into a single transaction in your QuickBooks account once you have your deposit slip.

However, if you want to deposit the payment to the appropriate account when receiving it, you'll have to make sure that you selected the bank account from the Deposit to section. Let me guide you how.

Click the + New icon, then select Receive Payment.
Select the customer from the drop-down.
In the Deposit to section, make sure to select the appropriate bank account where you want to deposit the payment.
Select the invoice transactions from the Outstanding Transactions list.
Click Save and close once you're finished.

I'm adding this article to learn more about the Undeposited Funds account: What’s the Undeposited Funds account?

You might also want to check out this article for more details about depositing payments into the Undeposited Funds account in QuickBooks Online: Put payments into the Undeposited Funds account.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

C

CT35

Hello,

I have a similar problem but I sync just my payments payments from an app I work on for my business. My Deposits are already in the actual bank and sync up as well. So basically I'm trying to deposit and match up with payment that was already synced over to show in QB and then reconcile but because assume I am doing this a little backwards, I keep having problems. Even when I try to receive the payment it wont have the customer pop up in the pull down although the customer is already in my system via the synced payment/invoice? I have already opened my second QB account so I can start all over and I am having such difficulty and nothing online is answering my exact question. Please help.

Thank you.

M

Mark_R

Moderator

Hi there, @CT35.

Allow me to provide some information about syncing payments in QuickBooks Online (QBO).

Before we start, may I know what application you're using to sync your payments? This way, I can provide accurate information depending on the app you're using, just like the Square app. QuickBooks doesn't import your customers’ info from Square, such as names or email addresses.

Since you've mentioned that your customer is already in QuickBooks, I suggest performing some troubleshooting steps. This way, you'll be able to select the customer from the drop-down when receiving the payments.

There are times that the browser stores frequently-accessed data, thus causing websites to act weirdly. Let's try using a private browser to check if it's a browser data issue.

Here's how:

Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
Press Command + Shift + N for Safari.

If this works, it means that you need to clear the browser's cache so the system can start fresh.

If you get the same result while using a private browser, I recommend switching to a different one.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Please don't hesitate to visit our Community forums again if you have additional questions with QuickBooks Online. I'm always here to help. Have a wonderful day!

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