Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
January 18, 2021
Question

Invoice payments not showing up as available Banking matches until I manually change "Deposit To" field

  • January 18, 2021
  • 1 reply
  • 1 view

Payments on my invoices seem to be automatically populating the "Deposit To" field on the payment with what is the correct bank account to which they are depositing. However, when I am in the Banking area and matching transactions, I see that payment line item from my bank, try to select "Match" to find that payment recorded in QB, and it isn't there. Only if I manually open the payment in QB and change "Deposit To" from the correct bank account to "Undeposited Funds" does it then show up as an available match in Banking. In a prior role, invoice payments were always made by check and so I always manually created the "Payment", selecting "Undeposited Funds", and then depositing the checks and matching later. Currently though most of our invoices are being paid online, so what is the best way to do things now? I don't think the correct way to go is to manually edit each Payment to change the bank account to "Undeposited Funds".

1 reply

Level 4
January 18, 2021

Hi there, InvoicingInIndianapolis.

 

Thank you for dropping by the Community this afternoon. I can confirm after testing this out in my sample account that it works both ways. Having said that, it may be a simple issue such as a date on the transaction was incorrect which would cause the issue. My recommendation to you would be to reach out to our support team if you need assistance, editing the transaction or finding the mistake as they can look into your specific account with you in a 1-on-1 setting. To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

In the meantime, I have a helpful article for you to check out. It highlights how to fix QuickBooks payment deposits that don't match your bank statements. If you have any other questions, don't hesitate to post here any day and anytime. Thanks and I hope you have a great day.