My bank balance and QB balance don't match, call someone call me and walk me thru this?

Hi there, @laura90.

There are a few possible reasons your bank balance does not match with QuickBooks. To resolve this, you'll need to check the opening balance of your account to make sure it's correct.  

1. Go to the Accounting menu.
2. Choose Chart of Accounts.
3. Look for the account on the list.
4. In the Actions column, click View register.
5. Search for the opening balance entry.

From there, let's make sure that it has the correct date and amount. If there is no opening balance, here's how to enter it.

Also, you might have transactions that were not supposed to be reconciled. To fix this, you'll need to open the previous reconciliation report to review the list. To correct it, you can undo the reconciliation process.

Additionally, get in touch with our phone support, you can choose the Get a callback option in the Help button.

Here's how:

1. Go to the Help icon.
2. Select Contact us.
3. From the What can we help you with? field, enter bank balance don't match with QuickBooks balance.
4. Click Let's talk.
5. Choose Get a callback. 

To ensure that a representative will assist you immediately, please check our support hours. 

To guide you in reconciling your account in QuickBooks Online, you may consider reading this helpful article: Reconcile workflow. This page also gives you steps on how to fix and edit reconciliation. 

Feel free to post a reply below if you have further questions. I'm always around to help. Stay safe and take care always.