A possible browser issue might have caused this. We can perform some steps that can resolve unexpected results while doing a task in QuickBooks Online. Let's access your account using an incognito window. Please use these keyboard shortcuts:
Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Firefox
Control + Option +P if you're using Safari
If it works, you can go back to your main browser and clear the cache. This removes browsing history and starts your browser fresh. Also, use other supported browsers as an alternative.
Please reach back to me if you have any additional Cash Flow related concerns. I'll be glad to help you further.
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