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April 6, 2020
Question

My client made a deposit on 3/26 through Quickbooks. I got a notice 3 days later that this deposit happened. 10 days later the amount has not showed up in my bank account

  • April 6, 2020
  • 5 replies
  • 28 views
No text available

5 replies

BettyJaneB
Level 9
April 6, 2020

Thanks for joining us here in the Community, @amitra.

 

I've got some insights to share regarding the funding time for QuickBooks Payments.

 

Bank deposit usually reach into your account within 2-3 business days of the transaction. It varies depending on the time of day you enter transactions, which financial institution your client choose for transactions to be deposited in. This also depends on how long it takes your bank to verify and process electronic deposits.

 

The estimated wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days.

 

Since the payment is still not deposited within the given length of time, I recommend contacting the QuickBooks Payments Support Phone Team. This team is the best resource for such inquiries, as they're able to pull up your account information. They can further assist with determining the details of the transaction and why it hasn't been deposited into your account.

 

I'm also adding here some resources to learn more about the QuickBooks Payments and its process:

Don't hesitate to reach back out to me if you have additional questions, I'll be right here to help. Have a great day!

amitraAuthor
April 7, 2020

Thank you for letting me know. Other payments I have had are deposited within 24 hours. I have held on while waiting 45 minutes (twice) to connect with Quickbooks support.  International transactions are processed within 48 hours.

 

This delay is unacceptable and detrimental to businesses.

 

Fiat Lux - ASIA
Level 14
April 6, 2020

@amitra 

As additional option, explore this payment service. It supports QBO

Paying with Bank Transfer (ACH)
Delivered by bank transfer : 3 business days (4 business days for payments over $25K)
Delivered by paper check in the mail : 7 business days

https://melio.grsm.io/quickbooks