One of our operating accounts is not updating with our bank and QBO

Thanks for reaching out to the Community about your concern, roy17.

Before performing any troubleshooting, can you tell me the name of your bank? Did you encounter any errors? This is to check if we have a reported issue.

Let’s refresh the connection between your bank and QBO by performing a manual update. Here’s how:

1. Go to the Banking menu on the left panel to select Banking.
2. Click the tile for your bank and hit the Update button.
3. If you see a message about additional authentication, follow the on-screen instructions to complete the process.

Once done, check if the transactions in the blue tile increase. If nothing new is downloaded, the issue could be on the bank’s website. To verify, follow these steps.

1. Go to the Banking tab and pick Add Account.
2. Look for your financial institution and select it.
3. Choose the URL shown in the window.
4. Then, log in using your bank website username and password.
5. Make sure to use the correct credentials since some banks have multiple login URLs.
6. Check your account page for messages, notifications, or alerts. Any display or login issues on the bank’s end can block downloads.
7. Also, review the bank’s website for any new security requirements.

If everything is all set, go back to the Banking menu and perform a manual update. If the issue persists, continue performing the troubleshooting in this article. Then, go directly to If you make changes on your bank’s website, update your bank info in QuickBooks section: What to do if you see a bank error or bank transactions won’t download.

You can consider using the WebConnect feature to fetch new transactions and download them into QBO. For future reference, here’s a guide that contains resources to help resolve banking errors and other related online banking activities: Bank feeds.

Keep me posted if you have any other concerns or questions. I’ll be right here to answer them for you. Have a great day ahead.