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May 17, 2020
Question

One of the credit cards which had been connected is no longer showing up after the app update, and still doesn’t work after trying to connect to Chase bank again.

  • May 17, 2020
  • 1 reply
  • 1 view
Can you help?

1 reply

AlexV
Level 10
May 17, 2020

Good day, svcustomhomes.

 

QuickBooks Online can be accessed not only in the browser but also in the mobile app and desktop app. I'd like to know what app are you referring to.

 

In the meantime, let's log out and log back in to refresh and sync the data. Also, you'll want to uninstall and reinstall the app. This will resolve any error which could be the reason why you're experiencing this issue, if there is.

 

Additionally, you can log in using a browser. From there, you can see and update your Chase bank.

 

I have some article here if you need more reference in handling bank transactions:

Leave a reply below if you need anything else. Have a great day!