Please call back at (xxx) xxx-xxxx. Received following message "The city, state, and ZIP code don't match. Please make sure the address is correct". Address is verified.

Thanks for dropping by, @avepeaches.

I want to make sure that you reach the designated team to call you back.

Since we're unable to pull up your account on a public forum, I'd suggest contacting our Phone Support Team. From there, a specialist will ask for your info and pull up your account in a secure environment.

They can also investigate it via share screen to see what's causing this prompt.

Here's how to get a call:

1. Sign in to QuickBooks.
2. Go to Help on the top right and then click Contact Us.
3. Then type your query and then hit Let's talk.
4. Choose to Get a callback.

To choose an available minute to call us, you can check our supporting hours anytime. Alternatively, you can chat with us.

Please let me know if you have more questions in mind about QuickBooks. I'm always here to help. Stay safe!