Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
2
2019 MAC Errors
February 13, 2020
Question

QB 2019 Mac Crashes every time I try to import downloaded transactions from my bank

  • February 13, 2020
  • 1 reply
  • 3 views

Every time I try to import downloaded transactions into my QuickBooks file it crashes.  

 

Please see the crash report attached. I've done everything I can think of to fix it and your website has no answers.  

 

I've also run the data rebuild utility several times.  Not sure why but this only happens with one of my companies.

 

Please give me additional suggestions.

 

I just removed the program and the PLIST files and reinstalled it and had the same problem!

 

1 reply

K
Klent
Level 8
February 13, 2020

I appreciate all your efforts in performing the troubleshooting steps, 2019 MAC Errors.

 

Several users also reported the same behavior when they attempt to import the downloaded transactions. Our software engineers are aware of this and already checking what's causing the issue to resolve it as soon as possible. For now, I encourage you to give us a short call. This way, we can directly add your contact details to our notification list. 

 

You can follow these steps to connect with us

  1. Open QuickBooks.
  2. Select to Help.
  3. Choose QuickBooks Desktop Help, then click Contact Us.
  4. Enter "Crash when clicking the Import button" in the description.
  5. Choose the best support option for you.

Please check out our support hours and contact us at time convenient to you.

 

We're unable to provide a time frame to when this will be resolved. Rest assured, we'll be sending you an email once we get this sorted out.

 

I will also get back into this thread once I receive updates from our engineers. Let me know if there's anything else I can help  you with by tagging my name in the comment section.

F
Foilking
April 14, 2020

Is there an update on this?  It's been 2 months since this post.  I would expect they have it figured out by now.  I still can't get any banking files to load into QB without it crashing.

C
ChristieAnn 11
Level 9
April 14, 2020

Hi there, Foilking.

 

I just want to inform you that importing transactions using QuickBooks for Mac is still reported as an ongoing issue. And, our Product Engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Phone Support team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how to contact them:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about banking issue and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.
  • Ask the Community – allows you to post your question broadly so that a variety of experts can answer.
  • Message an Agent – Allows you to chat directly with a support agent.
  • Talk to a Specialist – Arranges a callback from a support agent.

 

Please check this article to see information on how to fix different online banking issues using QuickBooks for Mac: Fix Online Banking.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement