Should a reversed credit card charge which shows up as a deposit on the bank statement download to QB? All entries before and after were successfully downloaded. Help

Hello, jaime.garanflo. 

Thanks for reaching out here in the Community today. In QuickBooks, all the information the system receives is all dependent on what your Financial Institution shares with us.  

Continuous security updates, connectivity problems, and data transmission interruptions are possible reasons behind the unusual behavior. When this happens, I suggest importing the transactions using a supported file type.  

To learn more about the process, check out this article: Manually upload transactions into QuickBooks Online.  

In case the same behavior persists, I recommend getting in touch with the Customer Care Team. They can pull up your account in a secure session and navigate your account to check the issue. You can refer to this link to contact our support team: QuickBooks Online Support. 

 Feel free to message me again here. Know that you can always count on me here in the Community at any time. Stay safe!