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C
COrtiz
December 14, 2018
Question

Trouble with American Express connection to Quickbooks Online

  • December 14, 2018
  • 2 replies
  • 24 views

For years we have had the ability to connect American Express with QB Online.  We are having issues that started in November 2018 showing error 105.  I ended up having to manually download the transactions from a csv file.   

We are also having another issue.  We have multiple companies listed under one QB login.  We have American Express credit cards for 2 of those entities. One has two credit cards and the other has one credit card.  In the past 3 years we have had no issues with the downloads to both of those entities.  Now I have to disconnect from one account and reconnect to the other account manually to get the updates.  Does anyone have any ideas?  American Express acts like we never had the ability to have these accounts connected at the same time.  That is just no so.  We definitely had them connected at the same time.  Anyone have suggestions? 

Quickbooks says it is an American Express problem and of course American Express says it is a Quickbooks problem.  I have spent at least a total of 7 hours on the phone in the last month between the two of them.

    2 replies

    K
    KhimG
    Level 7
    December 15, 2018

    Thanks for reaching out to the Community, @COrtiz.

     

    I have some information to share with you that can help troubleshoot the connection between American Express and QuickBooks Online.

     

    When you try to download transactions, do you still encounter the Error 105? If so, we can perform a manual update to resolve the connection issue. 
    Here’s how:

    1. Select Banking from the left menu.
    2. On the Banking page, click Update.

     

    You may take a look at this article for more information: How to fix banking error 102 and 105.

     

    When it comes to the company file that has two American Express credit cards, you can set up one of them to be the parent account, then the other as a sub-account. This way, you can connect them together in QuickBooks Online. 

     

    You can create a new parent account and add a sub-account by following the steps provided in this article: https://quickbooks.intuit.com/community/Reports-and-accounting/How-to-create-a-new-parent-account-or-sub-account/m-p/186012.

     

    Make sure the two accounts are of the same category type for this process to be successful. You may create up to five levels of accounts, one as the parent with four subs.

     

    For more information about setting up bank or credit card sub-account in QBO, refer to this article: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/About-bank-or-credit-card-sub-account-setup/m-p/186230.

     

    That should be it. Please know you can always find me here for all of your QuickBooks needs, I want to ensure your success. Thanks for reaching out and enjoy the rest of the week.

    D
    dso0216
    March 13, 2019

    Amex is still not syncing.  Up through February the sync worked fine.  Randomly stopped working?

    M
    Mark_RModerator
    Moderator
    March 13, 2019

    Hello there, @dso0216.

     

    This issue is recently reported and already closed. But we've got an update from AMEX and I'd be glad to share it with you.

     

    American Express informed us that it can take up to 10 days for transactions to sync with QBO. However, if the transactions occurred over 10 days ago, I recommend scheduling a callback with our QuickBooks Customer support so they can open a new investigation about the issue.

     

    Here's how you can schedule a callback:

     

    1. Log in to your QuickBooks account.
    2. Click on Help.
    3. Choose Contact Us.

    If you have additional questions about syncing AMEX transactions, leave me a comment. I'll be right to answer them for you.

    BeSteele
    BeSteele
    January 30, 2020

    I didn't have time to read the other replies you received but I was having the same issues several weeks ago. After WEEKS of not being able to connect AMEX, HOURS on the phone, and QB support unable to resolve the issue... I finally figured it out.  Hope this helps!  (BTW... I'm copy and pasting from my community post)

     

    For anyone having the same issues as me.  After getting in touch with someone who finally knew what he was doing with QBO, he found and resolved the issue I've been dealing with for the past 3 weeks.

     

    FOR ACCOUNTANTS

    If you're having trouble logging into AMEX for a client, go to YOUR business QB home page (not theirs) and click on the APPS tab on the lefthand side of your screen.  Next, select the "Clients Apps" tab at the top of the screen.  Under the client you're having issues for, look for the American Express App.  Click the AMEX app.  See who the app was "Connected by".  In my case, it said it was connected by: Others which meant my client tried to connect it, before contacting me.  Once I found that out, I had to use her QB login and password to log into her company account (as a user and not as an accountant).  I then followed the steps listed below and BOOM!  We're back up and running again!

     

    FOR BUSINESSES

    If you're having trouble connecting your AMEX bank feed to QB, click on APPS in the toolbar to the left of your page.  Look for the American Express App.  On the AMEX app, select the drop down menu on the ACTIONS button and then select launch.  Follow the instructions and you're good to go!

     

     

    For AMEX, the difference between the "Business Card-OPEN" option and the "Personal or Corporate Card" option when connecting the account is this:

    • The Business Card-OPEN is actually an app (I didn't know this) so your transactions download automatically.  You must enroll to use this free option.  Clicking the "Update" tab in the banking screen will not download additional charges/payments in the AMEX bank feed.
    • With the Personal or Corporate Card option, you must click the "Update" button to download new charges/payments.
    L
    lfeinbergdesign
    January 30, 2020
    ​​Thank you for trying but this actually does not solve anything for me.
    The problem is not connecting to Amex.
    The problem is when you have multiple Amex business credit cards under 1 account. Amex/Quickbooks do not seem smart enough (or care) to recognize the problem that all credit card transactions ( on multiple credit cards) for one account - need to come through on the same banking fees. Otherwise there is NO WAY to reconcile the account properly... or for all the transactions made to be labeled... If only some transactions are coming in.
    So what the hell am I paying Quickbooks for. Any one have ideas on a better review software other than Quickbooks? I am ready to make a switch and request a refund for 15 months. Or a class action lawsuit.
     
    I noticed a MILLION comments about this in reviews recently so there are a ton of people annoyed by it. I'd like to quote one review I saw this morning...
     
    'Awful'

     

    'Shame that QBO & Amex won't work together to create a solution for their customers. Neither this app nor the direct bank feed is reliable., particularly if you have multiple credit card users under a single account. Amex Support insists it works, while QBO does the same. Try getting them on the phone with each other and they point fingers at the other. Shameful honestly. Get it together Amex and QBO and quit wasting our time & money!'

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