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August 6, 2020
Question

Why is my rent payment already deposited when I didn't post it yet

  • August 6, 2020
  • 1 reply
  • 0 views
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1 reply

Level 8
August 6, 2020

Good Morning, @rick20

 

I see that you've posted multiple threads in the Community with the same question. I'll make sure that we get this resolved as soon as possible and get an understanding of why and who is making this deposit in your QuickBooks Online account. 

 

You can check the Audit Log within the product to see where or who created this deposit. Here's how: 

 

  1. Go to the Gear icon in the top right-hand corner.
  2. Under the "Tool" column, pick Audit Log
  3. Locate the deposit by looking at the "Event" section. 
  4. Once you find it, you can see who created it by reviewing the "User" portion or clicking View in the "History" column. 

 

If this doesn't help, then I recommend contacting our Customer Support Team. They can look over your account with their screen share tool to see why this is happening and to help you resolve the issue as soon as possible. Here's how: 

 

  1. Go to the Help icon. 
  2. Click the Contact Us button. 
  3. Give a brief description of the problem and tap Let's Talk
  4. Scroll down and select to Get a call

 

It's that easy! 

 

Let me know if this helps or if you need any further assistance. The Community is always here to have your back. Happy Friday Eve!