Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
New Member
January 2, 2019
Question

Why is the bank register not updating when posting transactions?

  • January 2, 2019
  • 1 reply
  • 2 views
No text available

1 reply

Level 5
January 2, 2019

Thank you for posting here in the Community, @mrengineer.

 

There are a few things to consider why your transactions aren't showing in your bank register.

 

But first, what transactions are you referring to?

 

If you're referring to sales transactions, like sales receipts and invoices, please know that they won't get posted to your bank register. Your sales receipt will be posted to your Undeposited Funds account by default. While your invoices will be posted to Accounts Receivable.

 

From there, you can transfer your Undeposited Funds amount to your bank through the Bank Deposit feature. This way, you'll be able to properly track your transactions based on the actual scenario that might have happened in your business.

 

Only those transactions, like bank deposits and expenses, that are related to your bank get posted in your bank register.

 

Feel free to leave a comment below if you have any other questions. Have a good day!

February 14, 2019

None of my "reviewed and accepted" transactions are showing up in my register? Not sure how to fix that. Please advise. 

Level 9
February 15, 2019

Hi there, bbsorensen.

 

Let's get this working for you.

 

We can try refreshing the connection by running a manual update on your account in QuickBooks Online. Let me show you how:

  1. Select Banking from the left menu.
  2. Select the Update button in the upper right.
  3. Select Update Now.

You can have this article as your reference: How to manually update bank accounts.

 

If you continue to experience the same issue, I suggest you reach out to our Care Support Team if you need more help in doing this.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Select Help at the top right.
  3. Select Contact Us to connect with a live agent.
  4. Enter your concern.
  5. Click the Green Phone button to get the phone number.

Keep me posted on how it goes. I'm still here if you have additional questions about this.