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Filing VAT return error "the submission of this document has failed due to departmental specific business logic in the body tag"

Forum|Forum|7 years ago
April 7, 2019
7 replies
34 views

I cannot process my VAT return online neither can I do it manually as I have already signed up to MDT.

Can anyone advise pls

QuickBooks Desktop

Best answer by davidw3d

The email from HMRC saying the submission was unsuccessful contains my VAT number and is correct. I don't understand what you mean by 'log into QuickBooks in a private window'. I'm using QuickBooks Desktop so don't use a browser to access it.

This is now fixed. I had to allow the Government Gateway to access my information again as it appears to have timed out. Once I had granted permission again it worked. Very useful to know.

E

EmmaM

Level 10

Hello

What period are you wanting to file?Can we just get you to check that the VAT registration number in the taxes and the edit vat section matches what is held with Hmrc and also that at Hmrc they are expecting a filing for the same date range as you have in QuickBooks, as we have a few rejections with MTD because of these not matching what Hmrc are expecting a filing for.

Thanks

Emma

H

heatteclondonAuthor

I am filing the regular period which HMRC are expecting. My VAT is the same it always has been.

This morning I spoke to a representative on your helpline. She advised me to upgrade to 2019 version as the MTD doesnt work on 2018.

I have done this and I am still getting the same message

"the submission of this document has failed due to departmental specific ....

Pls Pls help, what do i need to do now?

T

TaliaI

Level 8

Hello,

Can you confirm you have received the confirmation email from HMRC to say you are all set up for MTD? Could you also please send a screenshot of the screen which asks if you would like to file through MTD, or file VAT?

Thanks,

Talia

T

Terence Firrell

Emma,

I have been submitting the vat returns on this basis for some years. I spoke to HMRC 90 minutes ago.

I confirmed my vat number and told HMRC the problem with the latest return. HMRC told me it is a software problem.

Terence

G

GeorgiaC

Level 13

Hi Terence, for security, any personal information such as VAT registration no. will be redacted when entered on the Community - we'd be grateful if you could reach our live chat support with this information so that they can check the status of your account in the background for any specific error when submitting.

T

TaliaI

Level 8

Hello Richard,

Could you please press f2 on your keyboard whilst on your trial and let us know which release your trial is?

Thanks,

Talia

M

mbshack

Hello Talia, trial version of Qbooks 2019 is release R1p - does this help -many thanks

T

TaliaI

Level 8

Hello,

Could you please send over a screenshot of the screen that appears after you select f2?

Thanks,

Talia

P

PeterCB

I am getting the same error message and also get a submission failed e-mail from HMRC:

Unsuccessful submission of VAT Submission online for Reference XXXXXXXXX

Thank you for sending in the online VAT submission to the 'TEST IN LIVE' service.

The submission for reference XXXXXXXX was received on 27/05/19. Unfortunately it could not be accepted as it failed HMRC data checks.

To correct this please use the help provided within the software you used to complete your form and send it again.

I am using QuickBooks Desktop Premier Accountant Edition 2019 at Release R7_15 and have registered with HMRC for MTD.

I suspect the problem might lie with the use of the cash accounting basis where there have been EU software supplies under VAT Code ESS - although the Box 2 and Box 4 figures would be the same if the accruals basis had been used. QuickBooks does give a warning message about this but still allows to file on this basis.

JessT

Moderator

We check your filing details in QuickBooks to see what triggered the error, PeterCB.

You can check your filing schedule in QuickBooks and make sure it's the same with your schedule in your gateway account. You can check this article for more information: How to submit a VAT return to HMRC - MTD for QuickBooks Desktop.

If your schedule is already the same with your gateway account, and you've authorised QuickBooks to interact with HMRC for tax filing, it's best to check your setup with our phone team. They can start a screen-sharing session to get to the bottom of this.

Click the Help menu and choose QuickBooks Desktop Help.
Select Contact us at the bottom.
Enter a brief description of the issue and click Continue.
Select Talk to a Specialist.

If you have other questions, you can always go back to this thread.

P

PeterCB

Thanks for replying to both my messages.

The Contact Us option does not appear in the pop up boxes when I open QuickBooks Desktop Help.

I have tried opening the help menu from both the Home Screen and the VAT Summary Report Screen and I only get content related suggestions then at the foot the question "Did this answer your question?"

C

curly carol

I got the same error and it made me late filing my VAT!

Once QB help were open for calls the next day they were able to quickly point me in the right direction. I was going to REPORTS and then trying to file via that system. I've been told that is the OLD PORTAL and it needs to be done by selecting the VAT tab at the top of the page (not via REPORTS) and then use the drop down menu to FILE VAT. You then select the FILE VAT MTD (making tax digital) button and proceed to check in with HMRC Inland Revenue and give them permission and access. I know I filed last quarter but I could not remember doing it this way, but that's obviously my error! Once thing to note is that you no longer seem to get an email from HMRC to say that they have rec'd your filing or that it's been successful or not. But you can check it from QuickBooks as when you go to the VAT tab and look at PRIOR VAT RETURNS you can see the return and it also opens up the full details and the submission report in new windows (they were hidden behind the report so minimise it so that you can check the submission receipt is there. I filed successfully this morning and then actually logged onto HMRC to check if they had it, which they did. It may be a couple of days before it shows the current status of what I owe, but at least I can see that it is clearly filed and accurate. The QB customer assistant was brilliant and also updated me to QB Desktop 2020 which needed doing as evidently the 2019 version is only being supported up to 8 November. I only got the email last week, so I'm surprised that it's happening so fast. At least it's included in the monthly subscription rather than having to buy a new desk top disc, like in previous years, so maybe it is worth the money! I couldn't get on with the QB Online version and do resent paying almost 4 times the cost for the desktop subscription, but no choice if I want to continue running my business without frustration.

P

PaulMcF

Hi thanks everyone for the thread as it is comforting not to be alone getting this error message, but my problem persists and seems different to the ones you all have resolved. I run 2018 Pro. iI file for three businesses all registered for MTD. I have filed online through QB for a year or so. I do not file via VAT100, but via the FILE RETURN route. I am pretty sure I was already registered for MTD when I filed two returns in September with no issues. So why has the third one failed today? it is due tomorrow and I am due in hospital for an op tomorrow!

A

Anonymous

Hi Paul. If you log into the HMRC portal, it should have a block titled Making Tax Digital for VAT, where previously it would have something about "Submit you VAT Return":

Making Tax Digital for VAT

You can view what you owe, your return deadlines, your payment history, previously submitted returns and make VAT payments.

You can also update some of your VAT details.

If it does not have that, then you are not registered for MTD and would need to register via some HMRC link.

D

DG16

Hi I have DESK TOP QB - just so you know ...

> I had this problem - The error was “The submission of this document has failed due to departmental specific business logic in the body tag” - even though I had done last quarters vat, 3 months ago, this msg poped up again since the HMRC website would not link to my system - ie it did not recognise me - so i had to resubmit my QB system - by "change user ...
....... so this is how I did the vat submission
...... >>>

Using top menu bar on DESKTOP Quickbooks > hit VAT , then you get a two sided screen --- we are a co. over £85K turnover - so I used that side of the screen …..
I CHANGED USER by hitting the change user button.... this linked to the hmrc website using my usual UK gov login . After it had linked and given me access , and sent a one time password to my mobile - (which i'd previously setup)

> Once done - I then I hit the BLUE BUTTON ..”FILE VAT MTD” – this linked with HMRC and gave a alist of vat-submission-quarters to submit … so choose the right one! ….and go .. eventually this threw me onto the usual white page of QB with all the 1-8 vat box figures... last of all in the bottom right corner

click FILE VAT .. and it runs , while linking to HMRC.

I hope that helps - All the best!

B

Boatlamps

Using Quickbooks Pro for desktop 2020

This is driving me mad! Correctly registered for MTD entered data last quarter fine no problems. Do it again this quarter and get the message.....Filing VAT return error "the submission of this document has failed due to departmental specific business logic in the body tag" Plus email from HMRC reporting that my return couldn't be accepted as it failed HMRC data checks. What on earth do I do?

M

MirriamM

QuickBooks Team

Welcome to the thread, @Boatlamps. I appreciate you providing details.

To ensure you'd able to file VAT return, I recommend contacting our Customer Support Team. Since they have the specific tools to check your account and investigate the root cause of the issue.

To contact us, here's how:

Click the Help menu and choose QuickBooks Desktop Help.
Select Contact us at the bottom.
Enter a brief description of the issue and click Continue.
Select Talk to a Specialist.

If you have any follow up questions, let me know by commenting below. I'm happy to answer it for you. Take care.

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