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eric140
May 31, 2024
Question

Hello, I had several categories set up for expenses for example bank fees, rent etc all was being recorded correctly. Suddenly, all my categories have disappeared

  • May 31, 2024
  • 13 replies
  • 26 views
No text available

13 replies

JanbonNQuickBooks Team
QuickBooks Team
May 31, 2024

Allow me to share details about your missing accounts and provide a way to fix this, @eric140.

 

Let's first verify if the categories are made inactive.

 

  1. Go to the Gear icon and choose Chart of accounts.
  2. Click the Gear icon beside the Printer icon and tick the Include inactive box.
  3. Navigate and locate if there are accounts that have a (delete) beside the expense accounts you've set up.
  4. Make the accounts active again by clicking Make active.

If you don't see the account you've set up, proceed to troubleshoot your browser. Start by opening an incognito or private browser window using these keyboard shortcuts: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the accounts shows proceed to clear your browser's cache . This process will remove and fix specific issues and help the program run optimally. Furthermore, you can use other devices and supported browsers  to ensure everything works as expected.

 

Additionally, reconcile your accounts to keep them accurate and up-to-date.

 

Let us know if you have other queries with your categories in QBO. We'll be here to help you in any way we can.

eric140Author
May 31, 2024
Hi, 
 
The categories are present when I look at qb online on the computer, but not when I look on my phone.
 
In other words, I have to use a computer to classify an expense whereas before I could do it on the transaction  page on my phone
using iPhone 11 plus
ArielIQuickBooks Team
QuickBooks Team
May 31, 2024

Let me help you fix the issue you've encountered in the QuickBooks Online (QBO) mobile app, @eric140.

 

We have identified that the issue is related to investigation number INV-105632. Although our engineering team is actively working to resolve it, we suggest using a web browser to access the features affected by the issue in the meantime as a workaround. 

 

Moreover, I also recommend contacting our QuickBooks Online Support team by accessing your QBO account in your browser. This way, you can contact them from there so they can add you to the list of affected users. Rest assured, they'll notify you once it's fixed. Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

For more details, please see this article: How to get help with QuickBooks. 

 

Moreover, here's an article to help you compare the mobile app features available for iPhone, iPad, Android Phone, and Android tablet: Compare mobile app features.

 

Please bear with us as we work on a resolution. Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around to answer them for you. Keep safe always.

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