Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
August 8, 2023
Question

Is this a glitch? If I try and allocate a product to a category via products & services, it only gives my location list as an option ( and it's titled catagories?)

  • August 8, 2023
  • 1 reply
  • 5 views
No text available

1 reply

QuickBooks Team
August 8, 2023

Thanks for letting us know about the missing category option in the dropdown, Kathryn. Know that experiencing an error isn't what we want for you.

 

At the moment, we have an ongoing issue with the missing option for the category in the dropdown section. Please be assured that our engineers are diligently working to identify the cause of the issue and provide you with a resolution.

 

You can contact our Technical Support Team in the meanwhile. They can add you to the list of our affected users, and with that, you'll receive email notifications whenever an update becomes available. You can refer to this investigation number:  INV-90543.

 

Here's how: 

 

  1. Click the Help (?) icon.
  2. On the Assistant tab, enter Talk to a human.
  3. Enter a short description of your concern and press Enter.
  4. Select Contact Us to connect with a live support agent.
  5. Choose how you'll want to get in touch with the support.
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

If you have any additional information or concerns, please feel free to click the Reply button below. I am here to help and will gladly provide any further assistance or insights you may need. Have great rest of your day.