An employee changed their last name. I updated all the information in Quickbooks and that syncs correctly with Quickbooks, but display name has old last name.

I want to ensure this is taken care of, Jason.

Currently, we're investigating why an employee's name doesn't update after correcting it on the employee list in QuickBooks Online (QBO). Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team to be added to the affected users list for email updates on the investigation's status and resolution notification. To expedite the transaction, provide this investigation number INV-102085.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Just in case, I'll be adding these articles to help you remove and edit employee information in QuickBooks:

• Change employee payroll information
• Edit or change employee info in the payroll

You can also visit this helpful resource for your guide to printing checks in QuickBooks: Print paychecks.

Please keep us posted if you need assistance updating employee information or any payroll task in QuickBooks. I'm always here to help.