Any ideas on how to hold QBO support accountable?

You can set up a callback and file for a formal complaint, @CaptainPevey.

Customer satisfaction is our top priority, and its important for us to respond to you as quickly and efficiently. Your feedback helps us to ensure we're able to assist our customers properly in a timely-manner.

That being said, I'd be grateful if you can provide us with additional details about your concern? This way, I can provide accurate information to help you resolve it. Also, this will help us route your complaint to the appropriate department that can address your concerns,

Looking forward to hearing again from you by leaving a comment below.