Anyone else irate that QBO changed the format of the 2018 W2s without a warning? I have over $400 in forms that get to go in the garbage. I will be switching payroll?

Hi there, @lindsaydavis44.

I appreciate your feedback and you reaching out to us. I can share some insights about the W-2 forms in QuickBooks Online Payroll (QBOP).

You'll have to use the 4UP type of form when printing W-2. Since you've already ordered and it's not the right format, we advise you getting in touch with our Intuit Market Department to process an exchange. On the other hand, if the paper was purchased through a third party, you'll need to work with them for a replacement.

You can call our supplies team at 800-433-8810. For in-depth information, you can refer to this article: View and print W-2 forms in QuickBooks Online Payroll.

That information should get you on the right path.

Feel free to reach out back to me if you have other payroll questions or other concerns about QBO. Also, keep me posted on how it goes. I'd like to make sure this is taken care of.

I agree, I have spent a couple hundred bucks on W2 paper from another company.  I bought them months ago and now they are no good and I'm not sure they will take them back.  It was bad enough that my IOP fees doubled in July and now I might have to throw away paper stock too.  Very disappointed...

Also EXTREMELY disappointed in Quickbooks regarding this. We, like many others purchased our forms months in advance. I highly doubt there are many people that purchase through the QB supply company because of their astronomical prices. I can return my forms for a restocking fee and after shipping I will end up PAYING to send them back. The fact that QB is not willing to do anything about this because the forms were not purchased through their provider is absolutely ridiculous. Like someone had already mentioned I have been a supporter of QB and QBO for many years encouraging our clients that their solutions were the best in the market. Given this incident and the customer assistance I have received regarding it I will no longer promote these products and will move my clients into another solution as soon as reasonably possible. This whole situation is INADMISSIBLE. You should be ashamed. 

I am beyond IRATE as well.   I may be looking for a new payroll provider as well if they do not resolve this issue within a day or two.   It's ENTIRELY unacceptable to make a major change like this without notifying us well in advance.  These forms and envelopes are very expensive and now they're good for nothing.  

I am IRATE about this as well.  It is UNBELIEVEABLE that they would make such a major change without telling us.     I've been on the phone with support for the last 90 minutes and am not getting a clear answer about whether they are working on a fix to this problem or not.  The last thing I want to do is buy a bunch of 4 up envelopes for God knows where and then learn they've switched the format back to 3up.   Does anybody have a clear answer on this?  

Not only without warning the website doesn't say anything about it in set up. Very irritating at best. I open my paper and now cannot return it. 

Thanks QB!!

Please note that there is no need to purchase or use forms.  For "some reason" Intuit is reluctant to point this out unless pressed.

You can print W-2's from both QB Desktop and QB Online to plain paper with no need to buy anything from anyone (except the paper) just like most other tax forms.

Yes, I am beyond irate.  I spent 2 hours in online chat and 1 hour on the phone to basically hear from a billion dollar company "that's your problem.  not ours."  A company with dozens of engineers and IT guys is telling a small business of 3 ppl there is nothing they can do.  They also said i was the only complaint, so its interesting to look online and see all the additional outrage. 

I am also IRATE.  This is so unprofessional and underhanded of QuickBooks.  We, as ProAdvisors, are supporting and bringing client upon client to QuickBooks and they turn around and do this to us?  We have a very limited amount of time to prepare W-2's legally and are now faced with the extra burden of trying to return forms and envelopes and re-order simply because they did not give any warning of the change.  Had I known a month ago, it would have saved me nearly $1,000 in forms/envelopes and now lost time.  Unacceptable QuickBooks.  Get it together or you'll be losing my business along with all of my clients this year.

Greetings, traci2.

I'm dropping in to share some information about the W-2 form printing options.

After some thorough research, our Product Development Team is hard at work including the 3 part printing option for the W-2 forms. We're doing everything we can to meet our goal to add this option within this week.

Rest assured, I'll be keeping an eye out for any progress that they'll make and notify you about it to keep you updated.

Don't hesitate to keep in touch with me here in the Community, should you need more help or if you have any other questions. I want to make sure you're taken care of.