Question

Can I remove a state that I do not pay taxes to?

Forum|Forum|5 years ago
January 16, 2021
6 replies
216 views

My quickbooks online has a state that I do not pay taxes to in it. How can I delete this state from my account?

QuickBooks Online

MichelleBh

Level 8

Hello, @useremployment.

I'll yield some knowledge about states in QuickBooks Online (QBO).

Yes, you can remove the state by inactivating it by going to the Payroll Settings. But before doing that, make sure that no active employees are currently assigned to the work location. Once confirmed, please follow the steps below.

Go to the Gear icon, then choose Payroll Settings.
Under Company and Account, click Work Locations.
Select the exact state, then mark the Inactive checkbox.
Hit Save.

I've attached great articles that you can check out about archiving forms, managing taxes, and other relevant topics.

Feel free to reach back out to me should you need anything else about QuickBooks. I'd be happy to help you out. Have a great day ahead.

U

useremploymentAuthor

I do not see any option for Work Locations.

I never added California. We are based in MN and only work and operate in Minnesota. I just switched from Desktop to Online. My accountant and I have been trying to figure out how to get rid of the state of CA since neither of us added it to my company's profile.

J

JamesDuanT

QuickBooks Team

Thanks for getting back to us, useremployment.

There's a possibility that you're using the new interface for Payroll settings. You might be able to see it under the General tax section.

If you're still unable to locate and delete the other work location, I'd recommend contacting out Payroll Support Team. They can review your payroll subscription and help you delete the work location. You can reach them using this link: Contact Payroll Support.

Let us know how this goes so we can further assist you.

J

JM2022

I am having the same issue with my QuickBooks Online Payroll. I see a lot of the replies are not relevant to that. I have run employee reports and do not have anyone in California. It is holding up our ability to run payroll automatically. Seems like the older desktop versions were simpler and can deactivate.

S

smb2020

seems like from this stream of questions that it's happening across the board..or country? i've been with qb from the beginning and the error rate and lack of skilled support is raging. It wasn't always like this. That's how it became a monopoly i guess. We never added virginia to our filings, never had an employee who had an address in virginia, have been told multiple times by phone payroll support for core that it would be removed and it never has been. It's been a year of relentlessly contacting support about this. But this is a relatively minor error compared to the other stuff they've messed up. Just can't seem to get rid of this state reporting requirement..even if it's NOT included in the state reporting in the gear icon/payroll settings. So a ghost in their machine. i guess.

A

Accurate Books

It appears that many have the same issue. It also appears the QBO Support Staff doesn't know how to help any of these unhappy, paying customers. It seems to be a trend at Intuit since around 2019. It's been a steady decline in support, unreasonable & inconvenient changes to software, rate changes (always up) and complete frustration for those who have been loyal customers since 1997. Seriously, send this message up the line. This needs to stop. Do better. Hire better. I literally have been hung up on, listened to kids scream in background, and these work from home agents of Intuit have no clue, don't care to get a clue and are literally rude as if we are ignorant when their software doesn't work properly. Hey Support Staff Members...if you cannot figure it out...at least try to help the customer get to a person who can. There are few and far between GOOD support staff members. Often takes numerous calls to get one so, once they show their ignorance, I hang up and call back until I get one who seems like they have a clue. So far 12 times is my limit & I give up. I am a ProAdvisor and am embarrassed.

K

kmcgill82

The only way I was able to fix this is to go into every employee file and make sure the did not have out of state addresses.

K

KesterJ

I am having the same issues as everyone else in this thread. I'm surprised there are this many complaints with no solutions. It is neither cost nor time efficient to be calling support every time a state needs to be deactivated. I also have spent countless hours on the phone trying to sort this out all while being charged by QB for a "multistate" subscription every month when there is no activate payroll in 4/6 states. Can you please revert to the old system that seems to allow the user access to deactivate states through "Company and Account"? I have provided my feedback already as well.

AlcaeusF

Level 14

Hello @KesterJ,

I appreciate you for posting here in the Community space. I know the importance of having this option in QuickBooks Online.

The ability to deactivate the State info from the settings is a must feature for QuickBooks users. I would also feel the same if a complete resolution is unavailable after seeing many complaints about the missing feature.

Thank you for taking the time to let us know about this issue. We'll share this feedback with the right team for the option to be considered in future updates.

Additionally, I've added an article you can use to request exemption from sales tax and to learn more about the needed documentation: Request sales tax exemption and refund.

Please know I'm always available to lend a hand with any questions or concerns about managing taxes in QBO. Take care always.

R

rstewart039

I am experiencing the same issue as everyone else in this thread. I do not have to file or pay taxes in CT. My accountant has confirmed this. I have no work location in CT. It is impossible to turn off CT tax support.

If anyone from Quickbooks is reading this, please PLEASE do NOT respond to this post with instructions on how to contact support. I would jump out the window.

C

Carolexx

What about Desktop? QB is sending a report to a state we no longer have an employee in. It's a "0" report but initiates a request for quarterly reports!!!

C

ChristineJoieR

QuickBooks Team

I got you, @Carolexx. I'll provide the steps for contacting our support team in QuickBooks Online Payroll. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

In this case, I urge you to call our support team so they can further assist you on how to remove the unused state.

Please see the steps below:

Log in to your account.
Click the Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

Monday to Friday: 6 AM to 6 PM PT
Saturday: 6 AM to 3 PM PT

Advanced:

Support is available anytime, any day.

If you wish to call QuickBooks DEsktop support you can see this article for the detailed steps: Contact Payroll Support.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

R

Reneeoh

So sad that I just read this thread. I am transferring over 50 clients to Quickbook and just had the same issue when a client has an employee whose address is out of state. After reading this thread now, I have decided to stop the transfer. I’d better stop Quickbook payroll services to avoid the huge charge for multiple states filling that doesn’t even exist.

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