Can I speak to someone in Payroll, please?

I'll ensure you'll get the help you need, Shirley Smith.

I understand you'd like to speak to our phone representative. Though aside from phone support, you can also share your concern with us, and we'll help you out.

You can get our Customer Support Team to call you back by using our Contact Us feature in QuickBooks Online. I'll guide you how.

1. Go to the Help (?) icon and then select Contact Us.
2. Enter a brief description of your concern in the dialogue box.
3. Click Let's Talk.
4. Select Get a callback.

 
Due to the pandemic, we have limited staffing and have reduced our support hours. To ensure that you'll be assisted on time, please check out our support hours.

Additionally, feel free to visit our Help articles page if you have other QuickBooks concerns, such as setting up advanced reports, online banking, managing reconciliation, transactions, import and export data lists, etc.

Feel free to ask any questions, and I'll work to get those answered for you. I'll be keeping an eye out for your reply. Take care!