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August 31, 2020
Question

Can QB override the error which occurs when entering previous pay info upon new employee setup?

  • August 31, 2020
  • 1 reply
  • 4 views
No text available

1 reply

QuickBooks Team
August 31, 2020

Hello info-ricolabserv,

 

We can delete paychecks from the previous and the current quarters to correct your payroll data. You can follow the steps in this link: Delete or void pay checks.

 

However, we cannot directly delete paychecks if you have already filed and paid the previous quarter's liabilities and forms. You'll need to contact our Payroll Support Team to assist you with this.

  1. Click Help in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and click Let's talk.
  3. Select how you want to reach them and enter the necessary information to complete your request.

Or

  1. Click Help in the upper-right corner and type Talk to a human.
  2. Type I still need a human and another options will appear.
  3. Type those phrases repeatedly until you get this response:
    OK. Here’s a shortcut to connect with my humans.
  4. Click the Contact us link and select how you want to reach them.
  5. Enter the necessary details to complete your request.

With that said, you also need to file amended forms.

Once you've deleted the paychecks, QuickBooks will automatically recalculate your liabilities for the current quarter. Then, you can already continue doing your payroll.

 

Let us know if you need anything else. Have a great day!